Shipping & Returns
Shipping Policy
All autographs are shipped with plastic backers where possible, padded with cardboard inside custom made postal mailers. ALL autographs are posted by a postal service requiring a signature on delivery. Royal Mail Recorded or Special Delivery in the UK or Airsure (where available) or International Signed For for international orders. Very large international orders will be sent by UPS or FedEx. We only ship internationally by Airmail. No Surface mail, sorry. International customers, please do not ask us to reduce shipping invoice values for the evasion of tax or import duties as we will not do it. Thank you for your understanding.
Important Notice. German Customers. We do not ship to Packstations in Germany. Packstations do not have the facility to accept parcels shipped Signed For and as we only ship using this method we cannot therefore ship to packstations. A residential address must be used for all German customers.
Our autograph shipping rates for UK customers have already been built into the price of the item so the fee you see with the item is the final fee, there are no hidden extras.
Rest Of The World - please contact the page and the postage can be calculated, where possible shipping will be combined to make it as cheap as possible for you.
IMPORTANT - We default UK shipping to Royal Mail Special Delivery, Parcel Force or Hermes, this allows us to insure the parcel for its true vale.
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Delivery of the Goods shall be made to the Customers address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. A contact telephone number is required in order for our couriers to dispatch the goods at a convenient time.
Please allow up to 28 working days delivery time. This obviously depends on the quantity and nature of the customers order.
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Return & Exchange Policy
In compliance of the 2014 Distance Selling Regulations customers may cancel their order with us within 14 days of placing the order or within 14 days of the receipt of the goods (whichever is longer). A full refund of the purchase price and any delivery costs will be made provided that the goods have been returned without breach of the statutory duty to take reasonable care of the goods. Goods must be returned to us in the condition sent.
Shortages
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Incorrect Goods - It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery. If the items are not what you ordered, you must not open the manufacturers packaging or use the item.
Non-Deliveries - We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.
We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescale. Except when external and unforeseen circumstances have prevented notification within the reported timescale.
Damaged in Transit - Should there be any damage to the delivered goods, details must be noted on the delivery documentation and it will be your responsibility to inform us immediately, but not later than 7 working days. It is imperative that you do not dispose of any of the packaging, as this will be required to affect your claim against the carrier. We will make a claim against the carrier and arrange for the damaged goods to be collected and replacements to be sent to you.